Orders are processed after payment has been received or verified. Processing times may vary depending on stock availability, payment confirmation, order volume, and delivery partner availability.
All orders that are placed and paid for on items we have in stock before 1:30pm will be dispatched after receipt of payment and are shipped via CourierGuy with a tracking number to the physical address provided on the invoice (please ensure there is someone at the address to receive the goods) for delivery within 2 – 4 working days.
Orders received after 1:30pm, Fridays and during weekend or Public Holidays will be dispatched the following working day for delivery within 2 – 4 working days.
3. Delivery
Delivery options, costs, and estimated delivery times are displayed during checkout where available. Delivery estimates are not guarantees and may be affected by location, courier delays, public holidays, address issues, or events outside our control.
Free Shipping – Major Cities
We offer free shipping to all major South African cities on any individual purchase over R1,500 including VAT.
This service is limited to the following destinations: Johannesburg, Bloemfontein, Durban, East London, Polokwane, Port Elizabeth, Pretoria, Witbank, George, Kimberley, Ladysmith, Nelspruit, Klerksdorp, Rustenburg, Upington, Bethlehem, Welkom, Richards Bay, Pietermaritzburg, Northern Cape, Cape Town, Cape Boland and Vereeniging.
Shipping on orders below R1,500.00 including VAT
On orders below R1,500.00 inc VAT – shipping charges will be for the account of the purchaser and will be calculated based on the basic formula – weight dimensions – of the individual shipment.
A quotation for shipping will be provided giving the purchaser the option of accepting the shipping charges or cancelling his pending order.
Rural and outlying areas may take an additional 48hrs before delivery as some areas are serviced every 2nd day as opposed to daily. Please note that this excludes public holidays and weekends.
All goods / large packages in excess of 10kg and upwards will be delivered within 2-3 working days.
4. Delivery address
You are responsible for providing a complete and accurate delivery address. We are not responsible for delays or failed delivery caused by incorrect or incomplete address information given.
5. Risk and delivery confirmation
Risk in physical goods usually passes to the customer when the order is delivered to the address provided, unless applicable consumer law requires otherwise.
6. Returns
Return requests must be sent to online@trac-mac.com. Please include your order number, contact details, reason for return, and photographs where the item is damaged, defective, or incorrect.
Cooling-Off Period (Online Purchases)
Under Section 44 of the ECT Act, if you purchase goods online, you are entitled to a 7-day cooling-off period after delivery.
You may cancel your transaction for any reason without penalty during this window.
Return Shipping: You are responsible for the direct cost of returning the goods during this 7-day period.
Standard Returns & Exchanges (Change of Mind)
For non-defective items outside the 7-day cooling-off window, we accept returns up to 14 days from the date of purchase.
A 10% handling fee would be deducted
Shipping: You are responsible for the direct cost of returning the goods to us.
Items must be unused, in their original packaging, and with all tags attached.
Sale items, intimate/hygiene goods, and helmets are excluded unless defective.
Refund Processing
Once we receive and inspect your returned item, we will notify you via email.
Approved refunds are processed back to your original payment method within 3-4business days. Bank processing times may add an extra 3 to 5 days
7. Consumer Protection Act
Returns and refunds are handled in line with applicable South African law, including the Consumer Protection Act where it applies. Defective, damaged, unsafe, or incorrectly supplied goods may qualify for repair, replacement, or refund depending on the circumstances.
8. Non-returnable items
Certain products may not be returnable where allowed by law, including customised goods, hygiene-sensitive goods, digital products, opened consumables, or items damaged through misuse. The applicable product page or checkout information may provide additional details.
9. Refunds
Approved refunds are processed using the original payment method where practical. Refund timing may depend on banks, payment providers, WooCommerce payment settings, and internal processing times.
REFUNDS FOR GOODS CORRECTLY SUPPLIED WILL SUBJECTED TO A 10% HANDLING FEE
Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by Trac-Mac Online (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your Bank Account.
You are responsible for all shipping costs associated with getting your order back to Trac-Mac Online.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact a Trac-Mac Online if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
10. Exchanges
Where exchanges are available, they may depend on stock availability and the condition of the returned item.
11. Shipping costs for returns
Return shipping costs may be the customer’s responsibility unless the item is defective, damaged, incorrect, or otherwise required by applicable law.
For customers in any location, you have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
12. Accounting and records
Order, refund, credit note, and customer records may be stored in WooCommerce and in Smart-IT Accounting Software for accounting, tax, legal, and business record purposes.
13. Questions
Shipping and returns questions can be sent to online@trac-mac.com or online@trac-mac.com.
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